Brand: Winhyepet TRUELOVETRUELOVE
Product: Pet Leash
Model Number: TLL2112
Material:
Feature: Tough, Comfortable, Free Adjustment, Advanced Material
Color: Orange/Red/Black/Gray/Blue/Brown/fuchsia/Grass green/Neon yellow/Purple/Royal blue
Make your pet more visible when illuminated at night for added safety and style
Zinc alloy traction buckle
Made of high quality zinc alloy, with corrosion resistance, high hardness, wear resistance and other characteristics
Sandwich mesh lining
The use of high-quality sandwich mesh production lining, will not hurt the pet’s skin, the fabric material has a good softness, comfort, breathability.
1.3M Reflective Material
Make your pet more visible when illuminated at night for added safety and style
2.Zinc alloy traction buckle
Made of high quality zinc alloy, with corrosion resistance, high hardness, wear resistance and other characteristics
3.Handwritten address book labels
Handwritten communication label design, you can handwrite the owner’s communication method on the label to prevent the pet from being lost and to facilitate contacting the owner
4.Sandwich mesh lining
The use of high-quality sandwich mesh production lining, will not hurt the pet’s skin, the fabric material has a good softness, comfort, breathability.
5.Comfortable traction handle
The use of thickened nylon gauze tape + mesh production, firm and pull-resistant hand feel comfortable and not easy to fall off
WARM TIPS
Shippment
We deliver to Worldwide
Most items we will ship within 3-10 workdays after payment.
Shipping method
1.Free shipping by AliExpress Standard Shipping:usually 16-35days if the package less than 2kgs).
2. DHL / FEDEX / UPS / EMS / TNT: usually 5-10 workdays.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries.
If you have not received the item within the protection delivery time, please contact us, we will check it and reply you as soon as possible.
Color Difference
All products are photographed in kind, but do not exclude the color difference due to monitor,light,camera,etc.,the actual color of the product received shall prevail.
Size
All products are measured manually, there will be 1-3cm error, are normal differences, the actual size of the product received shall prevail.
About Feedback
Dear Friends,
If you are satisfied with our product and service, please give all 5 stars positive feedback and share with your friends.
lf you have any problems after you received it, please contact our customer service immediately before you leave us neutral or negative feedback, we will try our best to solve your problems till you are satisfied.
Return & Refund
1.If you are not satisfied with your purchase,you can exchange the item.The buyer is responsible for all further shipping fees.
2.In case of quality problems, wrong delivery, missing delivery and other
problems caused by our side, you can contact our customer service and
we will cover the postage cost.
If the products have any problem,pls contact us within 24 hours after receipt.
3.Please Note:
Returned products must have the tag intact and undisassembled, be undamaged, free of stains, dog hair and odour, and not affect secondary sales
Should returns be required.Contact us via message or email or trade manager
Provide as much detail as possible about the problem you are having.
4.We will refund you,upon receipt of the item in its original condition and packaging with all components and accessories included
Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Savoo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.savooshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
